#2 – Online identity

virtual-identity-69996_1280As more and more of our day-to-day interaction takes place online it is becoming more important to be able to prove you are who you say you are online. This is becoming an issue that is facing more and more people each year, this is why I think it is an important trend, both within NZ and internationally and has made the second spot on my list.

Many analysts predict that some nations will have implemented a personal ID for online users by the year 2020 (1). The same article proposes that by 2020 we will be doing more online.

The New Zealand government has a priority of “Delivering better public services”. One of the focuses of this is that

New Zealanders can complete their transactions easily with government in a digital environment (Result 10).

Some of this work has included being able to apply for passports online and Ministry of Social Development now receive almost all Student Loan and Student Allowance applications online (2).

However with these types of tasks now being done online rather than in person a reliable way of proving you are who you say you are is needed. Preferably a fairly universal, reliable way of doing this so that you don’t need to prove yourself multiple ways. This also needs to be secure.

NZ Govt is getting there with their RealMe – however from anecdotal evidence I have it is clunky and expensive to use. A number of users also seem to find it troubling – not sure if it is the technology issue or “big brother” type issues that are slowing the uptake. But in the next ten years hopefully these issues are resolved enough to move forward in this area.

References

(1)     https://www.digitalpacific.com.au/blog/top-ten-future-trends-the-internet-by-2020/

(2)     http://www.msd.govt.nz/about-msd-and-our-work/publications-resources/corporate/statement-of-intent/2013/operating-intentions/improving-interaction-with-government.html

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